Nortek Global HVAC has been designing and manufacturing reliable heating and cooling products for more than 95 years. The company focuses on creating genuine value for its customers through a unique combination of innovation, product performance and responsive support. Nortek is a member of the ‘heating, ventilation, and air conditioning’ industry, a multi-billion dollar industry that prioritizes energy savings and efficiency.
At a glance:
- Industry: HVAC Manufacturing
- Client Expertise: patented electrical engineering R&D
- Product Delivered: responsive web application
- Measures of success: service accuracy, machine longevity
- Tech stack: Node.js, Express, KnockoutJS
Nortek Global HVAC’s latest heating and cooling machines operate with more longevity and less energy usage than ever before. However, these advancements come at a price. These new machines are very particular about the amount of coolant (i.e. "charge") they need to work correctly; too little and they don’t function well, and too much is an expensive waste. Nortek Global HVAC needed a solution to set service techs up for success.
Enliven designed and built a responsive web application powered by Nortek Global HVAC's patented engineering algorithms. This expert tool, called a ‘Charge Calculator’, would allow contractors to troubleshoot and analyze these high-tech systems much more easily, thereby providing valuable service to their customers and maintaining the high quality reputation of the Nortek brand.
Responsive web apps work everywhere
Contractors are constantly on the go, and this application needs to ‘work where they work’. Because they operate remotely, it should be accessible via phone, tablet, desktop, and laptop with an outstanding user experience across all platforms.
Expert business tools: accurate and focused
All to often expert tools for highly technical domains, such as the Charge Calculator, require people to learn new conceptual paradigms or novel user interface patterns (or lack thereof). By deeply understanding the problem domain and the environment in which a person is working, we aimed to create an immersive experience where the app itself fades into the background and allows people to remain focused on doing their job.